Support

We offer 24x7 email support to all our customers. Most of the time, we respond within 24 hours.

In our support, we only cover minor code modifications, issues, or bugs that occur while using the software.

Services such as design modifications and feature enhancement are charged on an hourly basis. The number of hours depends on the type of customization.

Support does not cover

  • initial configurations (such as social login setup, email setup, etc.),
  • data entry operations (such as bulk import/export of categories, listings, etc.),
  • bug fixes caused by code customizations and modifications
  • issues occur due to missing software/extension on a system or server
  • Mobile App building-related errors
  • application upgrade and re-installation
  • custom field edition and deletion
  • product training/changes via phone/video session ($25/hour)