Forum is an online community where people ask questions and you answer them based on your expertise. It encourages discussion and improves communication between customers and your website. You can use them to share your product or service knowledge with your customers.
Visit the Components->Forums section. The first tab is the Summary which displays the total number of threads, posts, categories, and users on your website. It also displays the Top Visited Threads, Recently Added Threads, and Latest Posts.
Before adding a forum, we must set up a category. Categories contain topics, they are the top-level forums, which are designed to group the same product's discussion in a separate section on the forums home page.
After adding a category, you can proceed with Thread. The category is a must for a thread.
All threads added by your users are displayed here. You can add, modify and change their statuses as per your requirements. Click the Votes button to view votes on a specific thread.
A Forum Thread is the idea, question or concept a user would like the admin or other users to discuss. In other words, it is the question asked by the user.
You will need to add at least one topic so that site participants can post messages. The user can also add a topic after logging to his/her account.
Once a thread is approved, it will be visible to front-end users. They can now post their views or answers.
You can also convert a thread topic to a Ticket for an expert solution.
A Post is a user/admin response to a Forum Thread.
You can add new statuses to organize your threads or posts.
Users can report a thread or post if they found it non-relevant or spam. All reported threads or posts will be displayed here. You can approve or disapprove them here. As an Admin, you can also report a thread.
How to Report a Thread?
All the forum email notifications that are sent to your forum users are managed here. You can modify or add them as per your requirements.
A negative keyword is a content match type that allows you to restrict users not to post content containing some specific keywords. For example, when you add "gambling" as a negative keyword, you tell forums module not to allow your users to submit a post or thread containing the gambling keyword.
Here you can change the settings of your forums as per your requirements. The details of the options are as follows: