We offer 24x7 ticket/email support to all our customers. Most of the time, we respond within 24 hours.

In our support, we only cover issues, or bugs that occur while using the software.

Services such as design modifications and feature enhancement are charged on an hourly basis. The number of hours depends on the type of customization.

Support does not cover

  • initial configurations (such as social login (Twitter, Facebook, Google etc.), google analytics, email, and payment/SMS gateway setup),
  • data entry operations (such as bulk import/export of users, locations, etc.),
  • adding/removing fields from the forms
  • bug fixes caused by code customizations, modifications and field changes
  • issues occur due to missing software/extension on a system or server
  • Mobile App installation and bug fixing 
  • application upgrade and re-installation
  • string/text modifications and translations
  • theme customizations
  • problem solving over chat
  • product training/changes via phone/video session ($25/hour)